afafTerms of Use
We at afaf operate an online gaming and sportsbook platform available only where local law permits. These terms outline the conditions under which you may use our services—account opening, deposits and withdrawals, eligible games, dispute resolution, and your responsibilities as a player. We expect all users to read and accept these terms before registering.
Our commitment is transparency. We describe our policies in plain language, not legal jargon. If a term is unclear, our support team can clarify it for you via in-app chat, email, or phone. We enforce our terms consistently and fairly across all players.
These terms apply to all access to afaf—whether through mobile browser, Android app, or any other method. By using our platform, you agree to these terms and confirm that you are eligible to use our services in your jurisdiction.
Account Opening and Eligibility
When you join afaf, you provide your full legal name, date of birth, email, and phone number. We use this information to verify your identity and eligibility. You are responsible for ensuring all information is accurate. If we discover false or misleading details, we may close your account and forfeit your balance.
Our services are available only where local law permits. You confirm that you are in a jurisdiction where accessing afaf is lawful. We do not permit accounts from restricted regions, and we monitor compliance through ongoing verification checks. If we determine you are accessing from an ineligible location, we reserve the right to close your account and process a withdrawal of remaining funds to your registered payment method.
We require account verification before you can deposit or withdraw. This includes providing a government-issued ID and proof of address for higher withdrawal amounts. This Know-Your-Customer (KYC) process protects both you and our platform by confirming account ownership and preventing fraud.
We verify all accounts before permitting withdrawals
This protects you from unauthorized access and us from fraud. Verification typically takes 24–48 hours during business days. We notify you via email and in-app alert once your account is verified.
Deposits, Withdrawals, and Payment Methods
We support multiple payment methods suited to Indonesian users:
- QRIS: Universal QR-code payments processed instantly through your bank or e-wallet.
- e-wallet, mobile banking, local payment: Direct e-wallet integrations with immediate fund transfer.
- online payment, e-wallet, mobile banking, local payment virtual accounts: Bank-specific virtual account numbers for deposits and withdrawals.
Deposits to afaf are processed in real-time or within standard banking windows (typically within a few minutes for online payment and e-wallets; longer for bank transfers). We do not charge deposit fees directly, though your bank or e-wallet provider may apply their own charges.
Withdrawals follow the same payment pathways. You request a cash-out through your account dashboard, specify your target method, and we process it subject to standard banking verification windows. Withdrawal amounts are final; we do not charge hidden withdrawal fees. Any bank or e-wallet provider charges are disclosed upfront.
We reserve the right to hold a withdrawal for investigation if we suspect fraud or account compromise. Such holds are typically resolved within one business day. We notify you via email and in-app alert about any hold and the reason for it.
Games, Bets, and Settlement
afaf offers live-dealer games (Blackjack, Andar Bahar, Dragon Tiger), sportsbook betting (Liga 1, Piala AFF, Champions League), slot games, and number predictions. Each game has its own rules, payout structure, and odds. We display these clearly before you place any bet.
Once you confirm a bet, it is final. We cannot cancel or modify it. Settlement occurs according to the game rules—instantly for live games, at the draw time for number games, and when the event concludes for sports bets. All outcomes are recorded in your account history and are available for your review at any time.
We do not offer refunds for losing bets or outcomes that do not match your prediction. However, if a bet is voided due to our technical error, we credit your stake back to your account. We also may credit your account if an event is officially cancelled by the league or organizer (e.g., Liga 1 fixture postponement), in which case bets on that event are typically voided and stakes returned.
Bonuses and Promotions
We occasionally offer promotional bonuses (welcome offers, reload bonuses, tournament prizes). All bonuses come with terms—minimum bet requirements, eligible games, expiration dates. We display these terms clearly when you claim a bonus. You are responsible for reading and understanding the terms before accepting.
Bonuses are non-transferable and cannot be withdrawn as cash. They must be wagered according to the stated requirements before you can cash out any winnings generated from the bonus. If you close your account before meeting the requirements, any unclaimed bonus is forfeited.
We reserve the right to modify, suspend, or cancel promotions at any time. Any changes are announced in-app and via email. Existing bonus claims remain valid under the original terms unless we notify you otherwise.
Account Security and Fair Play
You are responsible for keeping your password confidential. If you suspect unauthorized access, change your password immediately and contact our support team. We will not be liable for any losses if you share your password or login details with others.
We use SSL encryption to protect data in transit. Your password is hashed and never stored in plain text. We encrypt sensitive payment information and do not store full card or account details on our servers.
We monitor accounts for suspicious activity—rapid wins, collusion between accounts, bot play, or unusual betting patterns. If we detect violations, we may freeze your account pending investigation. Substantiated violations result in permanent account closure and forfeiture of your balance. Our decision is final and cannot be appealed once we have completed our investigation.
Key commitments on afaf
- We verify all accounts before permitting withdrawals.
- We encrypt data and use industry-standard security practices.
- We settle all bets according to published game rules.
- We investigate disputes fairly and respond within 24–48 hours.
- We enforce terms consistently and hold all players to the same standards.
Dispute Resolution and Contact
If you have a complaint about a bet outcome, payout calculation, or any other service issue, contact our support team via in-app chat, email, or phone. Provide your player ID, transaction reference, and specific details of your concern. We investigate all complaints and respond with a resolution within 24–48 business hours.
Our support team can review game history, verify payout calculations, and investigate technical issues. If we determine an error occurred on our side, we will correct it immediately and credit your account. If the outcome was correct according to game rules, we will explain the resolution and close the case.
If you are dissatisfied with our decision, you may escalate your complaint to our management team by emailing support with "escalation" in the subject line. We will review escalated cases within 5 business days and provide a final resolution. Beyond our internal process, you have the right to seek recourse through your local jurisdiction's consumer protection or gaming regulatory authority if applicable.
Limitation of Liability and Jurisdiction
We provide afaf "as is." We make no warranties—expressed or implied—about uninterrupted service, error-free operation, or guaranteed outcomes. We are not liable for indirect, incidental, or consequential damages arising from your use of afaf, including lost winnings or business interruption.
Our services are available only where local law permits. You are responsible for verifying that access and use comply with your jurisdiction's regulations. We do not offer our services in jurisdictions where online gaming is prohibited, and we reserve the right to close accounts accessing from restricted regions.
These terms are governed by the laws of the jurisdiction in which afaf operates. Any legal disputes arising from your use of afaf are subject to that jurisdiction's courts. You waive any right to pursue claims through arbitration or class action.
Changes to These Terms
We may update these terms at any time. Changes take effect 14 days after we publish them in-app and via email. If you continue using afaf after the effective date, you accept the updated terms. If you do not agree with any change, you may close your account and request a withdrawal of your balance before the change takes effect.
Final Note on Jurisdiction and Compliance
afaf operates in compliance with the laws of the jurisdictions where our services are available. Our services are not available in regions where online gaming is prohibited. If you access afaf from a restricted jurisdiction, you are violating local law, and we reserve the right to terminate your account immediately.
We undertake standard security practices—SSL encryption, KYC verification, encrypted password storage—to protect your account and funds. However, no online service is 100 percent secure. We encourage you to use a strong, unique password and to enable any additional security features we offer.
By using afaf, you acknowledge that you have read, understood, and agree to these terms. If you have questions about any term, contact our support team immediately. We are here to clarify and assist.